Eligible order issues
A shop may approve a return, replacement, or other resolution after reviewing the order evidence and product condition.
- Wrong product or pack size supplied.
- Missing items or incorrect quantity.
- Sealed product delivered damaged or leaking.
- Product materially different from the marketplace listing.
Products that may not be returnable
For safety and product-integrity reasons, opened, used, altered, decanted, improperly stored, or customer-damaged agricultural chemicals normally cannot be returned. Legal restrictions and the supplying shop’s disclosed conditions also apply.
How to report a problem
Keep the product unused and in its original packaging. Record the order number and take clear photographs of the item, seal, label, package, and damage. Contact the supplying shop or Zarai Bazar support as soon as possible. Do not ship hazardous material without receiving safe return instructions.
Refunds and replacements
Approved resolutions are handled according to the original payment arrangement, shop decision, product condition, and applicable law. Processing time can vary by payment method and shop.